Privacy Policy
**Last revised: May 25, 2023**
**Berseo’s Commitment to Your Privacy**
At Berseo, we prioritize the protection of your personal information and respect your privacy. As an e-vehicle and micromobility rental platform, we understand the trust you place in us when sharing sensitive details. This policy is designed to provide a clear and comprehensive explanation of our privacy practices, ensuring you have a thorough understanding of how we handle your personal information.
**Information We Collect**
To provide our rental services effectively, we collect certain personal information from our users. This information is categorized as follows:
**1. Contact Information:**
– We gather basic contact details such as your name, residential and work addresses, phone number, and email address. This information is directly provided by you during account creation or rental reservations. It allows us to verify your identity and communicate with you regarding your rentals.
**2. Payment Information:**
– To process rental payments securely, we collect financial information including payment card or bank account numbers, transaction receipts, and billing addresses. We do not permanently store full payment card details, but with your consent, we may retain the last four digits for verification purposes. This information is collected directly from you through our payment collection pages.
**3. Driver’s License/ID Details:**
– For rental verification and regulatory compliance, we may request your driver’s license number, country/state of issuance, and a photo of your license if you choose to upload one. This ensures that only authorized riders can rent vehicles and adheres to licensing guidelines in our service areas.
**4. Rental and Booking Information:**
– We collect information related to vehicles you view, reserve, book, or have rented through our services. This includes rental dates, pickup/drop-off locations, vehicle conditions before and after rentals, rental duration, and distances traveled. These details are directly derived from your actions on our platform.
**5. Geographic Information:**
– With your permission, we may collect real-time geographic location data from your device’s GPS during rentals. This data helps us track ride progress, provide roadside assistance if needed, and facilitate direct routes. Location data is not collected when our services are not actively in use.
**6. Customer Support Communications:**
– When you contact our support team with questions or issues, we collect details of your communications, such as the content of support emails/chat messages, call recordings (if you speak to an agent), case details, and resolutions. This information enables us to address your queries efficiently.
**7. Usage and Preference Data:**
– We collect data about your interactions with our website and app through log files, web beacons, and cookies. This includes page views, clicks, ads clicked, device attributes, browser types, and your app usage preferences. Cookies are used to store preference settings and enhance site navigation.
**8. Inferences from Data:**
– We utilize advanced modeling techniques and analytics tools to analyze the personal information we have collected. This allows us to draw inferences using resulting profiles to personalize our services for you. For example, we may infer your rental and vehicle preferences based on past activities to provide customized content.
**We Do Not Collect Sensitive Personal Information**
Berseo does not seek or intentionally collect any sensitive personal information such as ethnicity, religious beliefs, health records, biometric data, sexual orientation, or any information involving children under 13 years of age.
**Information from Third Parties**
In limited cases, we may receive information from third parties, such as contact details if you register or log in through social media platforms. Additionally, we may obtain background check results from authorized agencies for screening purposes, but only with your consent.
**Why We Collect This Data**
We collect personal information solely for the purpose of operating our platform safely and legally, or with your explicit consent. Our primary objectives for using your data are as follows:
– To process rental reservations, payments, and provide rental vehicles.
– To create and manage your Berseo account.
– To deliver marketing or promotional communications if you have opted in.
– To customize your experience through personalized recommendations.
– To verify identities and screen customers through background checks.
– To improve our services through analytics and product testing.
– To respond to customer support requests and resolve issues.
– To notify you of important account updates or policy changes.
– To detect security risks, prevent fraud, and comply with laws.
**Our Commitment to Data Security**
Protecting your personal information is our top priority. We employ robust administrative, technical, and physical safeguards to shield your data from misuse, unauthorized access, or disclosure. Our key security measures include:
– Data encryption of sensitive fields during transit and storage.
– Secure servers in climate-controlled facilities with key card entry.
– Regular internal vulnerability scans and independent security audits.
– Malware detection and patching of outdated software/systems.
– Unique user identifiers and complex passwords that expire regularly.
– Activity monitoring systems to swiftly detect suspicious behaviors.
– Restricted data access permissions granted only to authorized personnel.
– Comprehensive training for all staff on privacy and security best practices.
– Encryption of backup media and secure offsite storage.
**Data Retention and Deletion**
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, provide our services to you, and comply with our legal obligations. Generally, we delete your data within a few years of your last interaction with us, unless special circumstances require longer retention, such as unresolved legal issues or contracts that specify certain retention periods. You have the right to request deletion of your data at any time by contacting us. We will remove it from active systems as soon as reasonably possible, subject to applicable data retention laws and our internal backup/archival processes.
**Notice to California Residents**
If you reside in California, you have additional rights under the California Consumer Privacy Act (CCPA). You can request to know more details about the specific personal information we have collected about you in the last 12 months, request deletion of said information, and opt-out of the sale of personal information, which does not presently occur since we do not sell data to third parties. Please contact our privacy team at berseo@aol.com for related requests. Please refrain from including sensitive information through unencrypted communication channels.
**International Data Transfers**
Berseo is headquartered in the United States, but our services extend globally. Personal information collected may be stored and processed outside your resident country, where data protection laws may differ. In such cases, we implement various security measures and utilize approved contractual data transfer agreements, such as Standard Contractual Clauses adopted by EU regulators, to ensure adequate safeguards for cross-border data transfers as required by relevant privacy regulations.
**Your Rights and Choices**
You have certain rights and controls over how Berseo uses your personal information. These rights include:
– **Access and Correction:** You can review, update, or correct your information by logging into your account. If you need assistance accessing certain records, please let us know.
– **Objection:** You may contact us to object to how your data is being processed, stop receiving promotional communications, or withdraw consent altogether for processing activities to which you initially consented.
– **Deletion:** Send us a request at berseo@aol.com, and we will anonymize or delete your information from our active records, subject to local data retention periods and backup archival processes.
– **Restrict Processing:** You can ask us to suspend processing your data for certain purposes, such as marketing.
– **Data Portability:** You can request an electronic copy of data provided directly by you in a portable, commonly used format to transmit to another company.
– **Non-Discrimination:** You will not be denied services or charged more for exercising your privacy rights.
– **Complaints:** Contact us or file a complaint with the regulatory body in your jurisdiction if you feel your rights have been violated.
We aim to respect preference signals from platforms like the DNT header or equivalent regional indicators and comply with all industry opt-out mechanisms where technically feasible. However, opting out of certain processing may limit site functionality. Please review this policy periodically for updates. You can also find a concise summary in our Terms of Service.
**Changes to Our Privacy Policy**
We reserve the right to modify this Privacy Policy at any time. If we make material changes, we will provide notice via email, on our website, or through app notifications based on your preferences. Your continued use of our services after a posted change signifies your agreement to the updated policy.
**Contact Us**
For any privacy queries or concerns not addressed here, please reach out to our team at berseo@aol.com or call us at (786) 505-8002.
**Berseo, Inc**
**berseo@aol.com**
**(786) 505-8002**
We appreciate your trust in us with your personal information. Protecting your privacy is paramount as we strive to provide an enjoyable and responsible rental experience.