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Checking in for a trip
Verify your identity
- Meeting your host in person: Present your current, valid license
- Checking in for a Berseo trip: No photos or documentation needed; we verified your identity when you booked the vehicle
Document vehicle condition
- Check that the vehicle meets legal requirements, is safe to drive
- If the vehicle is unsafe or unsatisfactory, don’t complete check-in
- Report the vehicle to Customer Support (1-516-260-5757)
- Take photos documenting the vehicle’s condition
- This is essential to protect yourself in case of pre-existing damage or issues and to manage reimbursement requests for post-trip incidentals
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